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Q: Which countries do you ship to?
A: We currently only ship within the US (free shipping is eligible for Continental United States only), but we will consider making international shipping available in the future.


Q: Do you offer in-store pickup?
A: While we don’t have any retail local stores and aren’t able to allow customers to visit our warehouse or pick up your orders.


Q: How will I know when my order has shipped?
A: In-stock merchandise typically leaves our warehouse within 2 business days from the time we process your completed order. Depending on the time of year, some orders ship within a couple hours. Once your items ship, you will receive an order confirmation and tracking number from us via email. From that point, you can track your package until it’s delivered.


Q: Multiple shipments for a single order?
A: If there are multiple items located in different warehouses, it is likely that we will separate your order into multiple shipments. So, the parcels might arrive on different dates in separate packages.


Q: If items in my order are shipped separately, will I be charged an extra shipping fee?
A: As long as you place one single order shipping to one address, you will not be charged extra shipping for a split order.


Q: The tracking number I get from you isn’t working?
A: Once your items are successfully shipped, we will email you the tracking number. You can see the latest shipping status. However, it generally takes several hours before the carrier collects your parcel. That is why you don’t know where your parcel is at the very beginning. You can try again later. Please kindly understand that orders packed on weekends will have more delays than business days to post the latest shipping status.


Q: When will my order arrive?
A: Orders will be processed and shipped within 2 business days. You can expect it to arrive between 7 - 40 days (depends on which warehouse was these items shipped from). Order status will be sent via email to keep you posted.


Q: My shipment arrived later than expected. Whom should I contact?
A: Delivery dates are estimates based on ideal conditions. However, there may be delays especially on peak sales events. If you don’t receive your parcel on that exact date, don’t sweat it; your parcel is on its way.


Q: Why is there no shipping update on Sunday?
A: ChildAngle ships Monday - Friday and packages are delivered between 8:00 A.M. - 8:00 P.M. Monday - Saturday. So, if you place the order late Friday afternoon or on the weekend, please kindly understand that your order will not be processed before the coming Monday. Please allow 1-2 business days for the order to be processed.


Q: Why is the shipment getting really slow?
A: In busy seasons, like New Year’s Day, Easter, Fourth of July, Thanksgiving Day, Halloween and Christmas, the logistics get really busy, and your parcel might arrive a little later than usual. If it is a gift for your children on a special day, please allow sufficient time for the busy logistics.


Q: I can’t find my package after getting a notice of delivery. Where’s my parcel?
A: Regularly, when your order is ready for delivery, you will get an email and text message notification. If you don’t receive the parcel, please check your porch, lobby, mailroom, or check with your neighbor. If it still doesn’t show up, please feel free to contact us, and we will sort it out for you.


Q: One of my parcels is missing. Whom should I contact?
A: This does not frequently happen, but if you are encountering an incomplete shipment, please report it to us immediately with your order number. We apologize for any inconvenience this may have caused. Once we receive your feedback, we will check the status of your missing items with the transit company and get back to you ASAP.


Q: Nobody’s home when the parcel is about to be delivered. Can I change the delivery date?
A: You will receive a delivery notification as well as the contact information of the courier. You can contact the courier to rearrange the delivery time.


Q: Why was my order returned to your facility?
A: If the package is deemed undeliverable by the courier, the parcel will be returned to the original shipper. Some common reasons the parcel is marked return to sender are a typo in the address, inputting the wrong zip code, or leaving off an apartment or suite number. If this happens, please contact our customer service so that we can reship your parcel.

 

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