Q: I don’t like the item anymore after trying it on. What should I do?
A: Make sure the item condition is as described originally. Then, you can contact our customer service for an exchange or refund with your order number, the item to exchange, and the reason for exchange. After we reconfirm the status, we will give you a return address for you to ship the items back.
Q: What do I do if I receive a defective product?
A: We want you to be 100% satisfied with your order. Any ChildAngle product with a quality defect can be returned to the store for an exchange or full refund.
Q: My item is damaged in-transit. Whom should I contact?
A: We are sorry for the inconvenience it has caused. Please feel free to contact support#childangle.com, and we will process an exchange for you.
Q: What is your return policy?
A: Please kindly check our return policy before shipping your items.
1) Return items should be purchased from ChildAngle.com.
2) Return claim should be submitted within 30 days of delivery.
3) Order number and reason for return is needed when submitting a return claim.
4) Items should be in new and unused condition with tags attached and original packaging included.
5) Return shipping fee is covered by ChildAngle if you receive a defective or wrong item.
Q: What is your return process?
A: For any reason, if you are not satisfied with your selection, you can follow the steps below to claim a return:
1) Contact us with your order email, order ID, and reason to return.
2) After your return claim been approved, we will send you the return address for you to ship the items back. (Items should be in unused and pristine condition with tags attached and have all original packaging included. )
3) Once the returned items are received by us, we will move on to the next process to dispatch your exchange or issue a refund. We will keep you posted of any status update.
Q: How should I package my return?
A: If it is possible, please use the original box and packing papers we shipped to you to make sure the item is not damaged during return shipping. However, if the original package was damaged during shipping, please put the item into an appropriate-sized shipping box.
Q: Can I return items from multiple orders in one shipment?
A: Sometimes, some ChildAngle products will be dispatched from different places in the world. If you want to return items from multiple places, we highly recommend that you separate them into different parcels and add one return label for each so as to make sure return orders are processed quickly and correctly.
Q: Can I return an item outside the return policy?
A: Any return item that is beyond the standard return policy will not be covered by our warranty. We remain the rights to dispose of or refuse the return item in receiving. Please contact us before shipping your return if you would like to return your item.
Q: Will I be charged shipping fees for my return?
A: As long as the items you receive are the wrong color/style or defective, your standard shipping fee will be refunded once we receive the returned item.
Q: When can I expect my return to be processed?
A: Most returns are processed within 3-5 business days after we receive the returned item in our warehouse.
Q: When can I expect my refund after I make a return?
A: We will process exchanges and issue refunds as soon as we receive the returned item from you. Once everything is confirmed, a refund will be issued, and you will receive the refund right away on PayPal and about 1 working day on credit card (This depends on your card issuer).