Frequency Asked Questions

  • Account & Subscription
  • General Inquiry
  • Privacy Safety
  • Coupon Discount & Promotions
  • Gift Card
  • Price, Tax & Payment
  • Order
  • Reviews & Feedback
  • Shipping & Pickup
  • Rewards
  • Return & Refund

Account & Subscription

Q: Is an account required to place an order? Can I check out as a guest?
Q: Why Would I Create an Account with ChildAngle? 🔥🔥🔥
Q: How do I create an online account? 🔥
Q: What will my personal information be used for?
Q: How do I add/update my address?
Q: I am having trouble accessing my account, how do I retrieve my account?
Q: I'd love to start receiving ChildAngle newsletters. How do I sign up?
Q: Will I receive spam email from ChildAngle?
Q: Why am I not receiving newsletters from ChildAngle?
Q: How will I know when new products are available? 🔥🔥

2. General Inquiry

Q: Where are your kids' swimsuits and toys made?
Q: Why isn't there a big selection of boys' shoes?
Q: How often are new products added?
Q: Are your kids' swimsuits true to size? 🔥🔥🔥
Q: How do I wash ChildAngle children’s swimwear?
Q: I am looking for gifts for Children’s Day. What do you recommend? 🔥🔥🔥
Q: Do you sell to resellers?
Q: Are you on social media?

3. Privacy Safety

Q: What kind of information do you collect from me when I visit your website?
Q: How do you use my personal information?
Q: What do you do with my email address?
Q: What text messages will send to me?
Q: Will I be charged for text messages from you?
Q: My credit card is saved on file. Why do I need to enter my CVV number when I order?
Q: How do I know shopping with you is secure? 🔥🔥🔥
Q: It says “404 Page Not Found” when I clicked on a link to a page. What is wrong?

4. Coupon Discount & Promotions

Q: A friend of mine received an email with a ChildAngle coupon. How can I get one as well? 🔥🔥🔥
Q: How many coupons can be used on an order? 🔥🔥
Q: Can coupons be used on clearance items?
Q: How do I use coupon code while placing an order? 🔥
Q: I forgot to enter my promotional code when placing my order? Is it too late to redeem it? 🔥🔥
Q: I entered the coupon code but it seems the discount was unable to be applied?

5. Gift Card

Q: What is an e-gift card?
Q: How do I purchase an e-gift card?
Q: How do I use my e-gift card?
Q: Can I transfer the gift cards to someone else?
Q: What if the overall order amount exceeds the available gift card amount?
Q: How do I check the balance on my gift card?
Q: Will my gift card expire?
Q: Where will my refund goes to if I return the items I ordered with an e-gift card?

6. Price, Tax & Payment

Q: What payment methods do you accept? 🔥
Q: I could not complete the checkout process. What should I do? 🔥🔥🔥
Q: Why was my credit card declined?
Q: I placed only one order but there’s more than one charge on my credit card record?
Q: Do you charge sales tax? 🔥🔥🔥

7. Order

Q: How do I place an order with ChildAngle? 🔥🔥🔥
Q: How do I checkout with Paypal? 🔥🔥🔥
Q: How do I checkout with credit card? 🔥🔥🔥
Q: How quickly will my order be processed? 🔥
Q: How I can get a copy of my receipt/invoice?
Q: How can I check the order status? 🔥🔥
Q: What’s the status on my order mean?
Q: Can I modify or cancel my order?
Q: Why were specific items in my order canceled?
Q: Why was my entire order canceled?

8. Reviews & Feedback

Q: I have some ideas for the website. Whom should I contact?
Q: Can I leave a product review?
Q: How do I submit a product review?

9. Shipping & Pickup

Q: Which countries do you ship to?
Q: Do you offer in-store pickup?
Q: How will I know when my order has shipped? 🔥
Q: Multiple shipments for a single order?
Q: If items in my order are shipped separately, will I be charged for extra shipping fee? 🔥
Q: The tracking number I get from you isn’t working?
Q: When will my order arrive? 🔥🔥🔥
Q: My shipment arrived later than expected. Whom should I contact?
Q: Why there’s no shipping update on Sunday? 🔥
Q: Why is the shipment getting really slow?
Q: I can’t find my package after getting a notice of delivery. Where’s my parcel?
Q: One of my parcels are missing. Whom should I contact?
Q: Nobody’s home when the parcel is about to be delivered, can I change the delivery date?
Q: Why was my order returned to your facility?

10. Rewards

Q: How do I participate your rewards program?
Q: How can I earn points? 🔥🔥
Q: How do I check my balance? How can I know how many points I have earned?
Q: Do my points expire?
Q: How long does it takes for the points to be posted to my account?
Q: How do I redeem the points? 🔥🔥🔥
Q: Is there any other way I can get more discount for shopping with ChildAngle?
Q: I am trying to share your site with my friend but my friend can’t get an email?

11. Return & Refund

Q: I don’t like the item anymore after trying on. What should I do?
Q: What do I do if I receive a defective product?
Q: My item is damaged in-transit, whom should I contact?
Q: What is your return policy?
Q: What is your return process? 🔥
Q: How should I package my return? 🔥🔥
Q: Can I return items from multiple orders in one shipment? 🔥🔥
Q: Can I return an item outside the return policy?
Q: Will I be charged shipping fees for my return? 🔥🔥🔥
Q: When can I expect my return to be processed? 🔥🔥
Q: When can I expect my refund after I make a return? 🔥🔥🔥