Frequently Asked Questions | ChildAngle
A: To create an account with ChildAngle, there are many benefits you will get before and after placing the order:
1. Track orders with ease;
2. Keep order history and review past purchases;
3. Save personal details for faster shopping experience next time;
4. For first-time email subscribers, you will receive a 15% off coupon for next order;
5. Get latest news of new arrivals and exclusive offers;
6. Check gift card balance.
A: To create an account with ChildAngle to get the above benefits are super easy:
Step 1. Click on the Portrait icon on the top right.
Step 2. In the pop-up, you will see several options. Click on “Register”.
Step 3. In the next interface, you need to input your personal information: First Name, Last Name, Email and Password. And click “Create” to move on.
A: The simplest way is to choose reset your password.
Step 1. Click Portrait icon from the top right. Hit on “Sign in”. Choose “Lost your password?” as shown below.
Step 2. In the next interface, you need to enter the email address associated with your account. Hit on “SUBMIT”.
Step 3. After submitting your email address, check your email and you will see the following interface in your inbox. hit on “Reset your password” and move on.
Step 4. Enter the new password you want and re-enter to confirm it. Hit on “Reset Password” and done.
If you still can not access to your account, please feel free to contact us.
A: Log into your account and the “Sign in” and “Register” icon becomes “Account” and “Log Out”.
Step 1: Choose “Account” and move on.
Step 2. As shown below, you can check order history, your account details and view address.
Step 3. If want to save your shipping address for future order, just click on “ADD A NEW ADDRESS”.
Step 4. Fill the table as shown below. And hit on “ADD ADDRESS”.
Step 5. If you want to modify your shipping address, you can hit on “VIEW ADDRESSES (1)”
Step 6. In the address page, hit on “EDIT” to edit the default address you set before or add a new address. You can change the email, phone number and account name if needed.
A: To get coupon from ChildAngle, you can sign up an account with us and get to know our latest promotions and new arrivals. Special offers and coupons code will also be released from time to time.
A: You can input the discount code in the checkout page.
Step 1. Add the products you like into cart. Access to the Cart page. Click on “PROCEED TO CHECKOUT” to move on.
Step 2. Fill in the contact information and shipping address as required. After that, copy and paste the discount code and hit on the blue “Apply” button.
Step 3. If the coupon code is valid, your order summary will reflect the discount.
A: Please check the following troubleshooting tips:
a.If you enter the correct discount code? Sometimes we use both alpha and numeric in a coupon code, please double check 0 versus O, 1 versus l, or 8 versus B as they look similar.
b.Please recheck the restriction of the coupon code. We will details the terms and conditions of using coupon code with ChildAngle while email you the code(active date, usage limits, order amount limits or product limits).
If the coupon code can not be applied, please feel free to email us for solution.
A: Don't have a Paypal account and would like to pay with credit card, please just read on:
Step 1. Hit on add to cart or "Buy now" button;
Step 2. You will be asked to fill in detailed contact informations such as email address, shipping country, first name, last name, shipping address and phone number. After that, hit on "Continue to Shipping Infos";
Step 3. In the next interface, choose "Free Shipping" or "Express Shipping" based on when you would love your package to arrive; Both shipping methods allows you to track the shipping status during the transit;
Step 4. Hit on "Choose Payment Methods" to enter next step. In this page, you can enter coupon codes if there's any. You can also choose whether to tip us or skip that. Scroll down and choose the billing address and then "Complete Order";
Step 5. You will now be redirected to Paypal.com to make the payment. If you don't have a Paypal account, don't worry! You can pay with credit card without an account. Scroll down and you will see an option "Pay with Debit or Credit Card";
A: There are regularly 5 order statuses on your order
Processing: That means we’ve received your order and packages are being prepared.
Partially shipped: Your order will be shipped in multiple packages without an extra shipping charge. And one or more items have been shipped.
Shipped: All of the items within your order have been shipped.
Returned: All of the items within your order have been delivered and one or more items were returned.
Cancelled: All of the items within your order were canceled.
A: To submit a product review is as simple as a piece of cake.
Step 1. Find the product that you want to review and scroll down to the review section. Hit on “WRITE A REVIEW” as shown below.
Step 2. Fill in the score, title, review and choose your social account or email. Finally, hit on the “POST” button to get the product review submitted.
Once your product review is selected by us, the discount code will be sent via the email you left with us when placing the order. (Tip: A review with photos will have a better chance to be selected.)
A: Please kindly check our return policy before shipping your items.
1). Return items should be purchased from ChildAngle.com;
2). Return claim should be submitted within 30 days of delivery;
3). Order number and reason for return is needed when submitting a return claim;
4). Items should be in new and unused condition with tags attached and original packaging included;
5). Return shipping fee is covered by ChildAngle if you receive a defective or wrong item;
A: For any reason you are not satisfied with your selection, you can follow the steps below to claim a return:
1). Contact us with your order email, order ID and reason to return.
2). After your return claim been approved, we will send you the return address for you to ship the items back. (Items should be in unused and pristine condition with tags attached and have all original packaging included. )
3). Once the returned items received by us, we will move on to the next process to dispatch your exchange or issue the refund. We will keep you posted if any status update.