icon
Frequently Asked Questions | ChildAngle FAQs

FAQs

A: No. You don’t need to create an account to place an order with ChildAngle. You just need to provide your email address for order confirmations and order tracking for placing the order. Moreover, it won’t result in any type of email subscription or email unless you opt in.
Was this answer helpful? 0 0

A: To create an account with ChildAngle, there are many benefits you will get before and after placing the order: 

1. Track orders with ease;
2. Keep order history and review past purchases;
3. Save personal details for faster shopping experience next time;
4. For first-time email subscribers, you will receive a 15% off coupon for next order;
5. Get latest news of new arrivals and exclusive offers;
6. Check gift card balance.

Was this answer helpful? 0 0

A: To create an account with ChildAngle to get the above benefits are super easy:

Step 1. Click on the Portrait icon on the top right.
Step 2. In the pop-up, you will see several options. Click on “Register”.
Step 3. In the next interface, you need to input your personal information: First Name, Last Name, Email and Password. And click “Create” to move on.

Was this answer helpful? 0 0
A: Your personal info such as name, shipping address, phone number and email address are collected by us to process the order or respond to your request. We guarantee that no private info of our customers will be given/sold to any third-party companies. Please check our Privacy Policy for more details.
Was this answer helpful? 0 0

A: The simplest way is to choose reset your password.

Step 1. Click Portrait icon from the top right. Hit on “Sign in”. Choose “Lost your password?” as shown below.
Step 2. In the next interface, you need to enter the email address associated with your account. Hit on “SUBMIT”.
Step 3. After submitting your email address, check your email and you will see the following interface in your inbox. hit on “Reset your password” and move on.
Step 4. Enter the new password you want and re-enter to confirm it. Hit on “Reset Password” and done. 

If you still can not access to your account, please feel free to contact us.

Was this answer helpful? 0 0

A: Log into your account and the “Sign in” and “Register” icon becomes “Account” and “Log Out”. 

Step 1: Choose “Account” and move on.
Step 2. As shown below, you can check order history, your account details and view address.
Step 3. If want to save your shipping address for future order, just click on “ADD A NEW ADDRESS”.
Step 4. Fill the table as shown below. And hit on “ADD ADDRESS”.
Step 5. If you want to modify your shipping address, you can hit on “VIEW ADDRESSES (1)”
Step 6. In the address page, hit on “EDIT” to edit the default address you set before or add a new address. You can change the email, phone number and account name if needed.

Was this answer helpful? 0 0
A: Just subscribe our newsletter. We will send new arrival emails to your email if you’ve opted in. Just sign up to get discount here.
Was this answer helpful? 0 0
A: From the bottom right corner of ChildAngle Homepage, you will see a newsletter signup section. Input your email address and hit on “Go!”. Now, you’ve opt in Childangle newsletter and you will receive email notification when new products released or special deals available.
Was this answer helpful? 0 0
A: Of course not! You will receive the emails only when exclusive offers or discounts are available or new products released.
Was this answer helpful? 0 0

A: Please confirm that you input the correct email address when subscribing our newsletter. 

If the email address is correct but you still can’t receive newsletter from us. Please check both your spam/junk folders for emails. To stop ChildAngle newsletter to be categorized into spam folder, you can add support@childangle.com to your white list. 

If this is still happening, please feel free to contact us.

Was this answer helpful? 0 0
A: We recommend hand washing and avoid washers and dryers. Hand wash the swimwear with mild soap. Roll your suit in a towel to squeeze out excess water. Do not soak and pack wet suits among other garments (If you have to travel with a wet suit, please use a bag to keep the suit isolated).
Was this answer helpful? 0 0
A: Sorry, currently we only serve our customers only. Orders to resellers will be canceled.
Was this answer helpful? 0 0
A: We will send you text messages when the order is successfully made and shipped. We will keep you posted about the order process.
Was this answer helpful? 0 0
A: Of course. Our swimwear experts know what they’re doing. It’s safe to go with your regular size. You can also refer to the exact size chart on each product page.
Was this answer helpful? 0 0
A: ChildAngle shipping confirmation text messages are free of charge. But there may be a charge from your mobile carrier. Please contact your carrier for charging details.
Was this answer helpful? 0 0
A: We are not allowed to save your CVV number on file by law. So, you will be required to enter CVV number every time you place an order with us.
Was this answer helpful? 0 0
A: We only ask and collect personal information if you sign up an account with us, place an order, inquire about the order status or contact us regarding an account issue.
Was this answer helpful? 0 0
A: ChildAngle collects your email address when you sign up an account with us. We will only use it to keep you up to date on products release, promotions and response to your email inquiry. Shipment status will be followed-up and sent via email if you order with us.
Was this answer helpful? 0 0
A: Please visit our ChildAngle shopping store. We provide various collections of kids stuffs, including kids swimsuits, toys, and school supplies. If you are not sure what your kids love, you can also consider ChildAngle gift card for an gift that everyone will appreciate. If you need further assistance, please feel free to contact us.
Was this answer helpful? 1 0
A: We use cookies and other technologies to know our customers’ preference better and improve design and content of our website. Keep in touch with our customers regarding email communications. If you disable cookies you may have limited access to some features on our websites.
Was this answer helpful? 0 0
A: We source and add products to our online stores frequently and provide discount promotions from time to time so please check back often for great deals.
Was this answer helpful? 0 0
A: We are working hard on expanding more product lines. Our sourcing team develop numbers of new handpicked styles each month and released new arrival collection via email subscription.
Was this answer helpful? 0 0
A: That happens from time to time. All website pages are subject to change especially when new products arrive or styles sold out. So the URL of the products may be outdated or incorrect. If you are looking for a specific product, please use our search page or free free to contact us.
Was this answer helpful? 0 0
A: All our products, including kids swimsuits, toys and children’s school supplies are imported from premium quality suppliers all over the world.
Was this answer helpful? 0 0
A: ChildAngle takes your security seriously. We have taken many precautions to ensure taht shopping at ChildAngle is safe and secure. You will see our domain name starts with HTTPS or a little lock in the corner next to our URL. That means our website is secure to use. All transactions that includes personally identifiable information and credit card infos are are protected using industry-standard SSL (Secure Sockets Layer) protocol encryption technology. The SSL system encrypts information that you submit to us while placing an order. Encryption prevents information loss and makes it extremely difficult for anyone to intercept information about you, your order or your credit card information.
Was this answer helpful? 0 0

A: To get coupon from ChildAngle, you can sign up an account with us and get to know our latest promotions and new arrivals. Special offers and coupons code will also be released from time to time.

Was this answer helpful? 0 0
A: We offer high-quality items at amazing prices, so only one coupon may be applied to a single order.
Was this answer helpful? 0 0
A: No, coupons cannot be used on clearance items.
Was this answer helpful? 0 0

A: You can input the discount code in the checkout page. 

Step 1. Add the products you like into cart. Access to the Cart page. Click on “PROCEED TO CHECKOUT” to move on.
Step 2. Fill in the contact information and shipping address as required. After that, copy and paste the discount code and hit on the blue “Apply” button.
Step 3. If the coupon code is valid, your order summary will reflect the discount.

Was this answer helpful? 1 0
A: Not at all. If you forgot to use the discount code when placing an order, please feel free to email us with your order number and coupon code to redeem your offer. We will verify and issue you the credit ASAP.
Was this answer helpful? 0 0

A: Please check the following troubleshooting tips:

a.If you enter the correct discount code? Sometimes we use both alpha and numeric in a coupon code, please double check 0 versus O, 1 versus l, or 8 versus B as they look similar. 

b.Please recheck the restriction of the coupon code. We will details the terms and conditions of using coupon code with ChildAngle while email you the code(active date, usage limits, order amount limits or product limits). 

If the coupon code can not be applied, please feel free to email us for solution.

Was this answer helpful? 0 0
A: Yes. According to our latest terms and condition, you can share the gift card number and PIN with someone else. They can apply the gift card to their order without hassle. Terms and Conditions may be changed at any time without notice.
Was this answer helpful? 0 0
A: ChildAngle e-gift cards are similar to traditional gift cards except they are sent via email as a digital card. If you are looking for a gift for childrens’ birthday, Easter, Halloween, Thanksgiving and Christmas Day but have no idea which to choose, a e-gift card will be, without doubt, your best option. They can choose whatever they want with your gift card.
Was this answer helpful? 0 0
A: You can enter our Gift Card page and choose the gift card and the value you want ($50, $100, $150, $200). Leave your personal information and complete the order. Before long, the e gift card number and PIN will be sent via email. You can use it anytime you like. By the way, sometimes we will push out some giveaway events to reward our loyal customers with some free gift card.
Was this answer helpful? 0 0
A: If the gift card balance is not adequate to complete your order, a credit card is needed to cover the remain balance.
Was this answer helpful? 0 0
A: To get to know the latest balance of your gift card, please contact us with your order email address, we will come back to you ASAP.
Was this answer helpful? 0 0
A: No, gift card will never expire. You can deposit balance to your gift card to keep on shopping with us if the balance is running low.
Was this answer helpful? 0 0
A: If the order is completed with both your gift card and your credit card, the refund will be returned to both your gift card and the credit card you used. If the order is made solely with your gift card, the refund will be back to your gift card balance. Please kindly understand that the balance of the gift card can not be withdrawn to your credit card.
Was this answer helpful? 0 0
A: To redeem the e-gift card, the recipients only need to enter the gift card number and PIN in the checkout page to redeem the gift card. You can use multiple gift cards on a single order. Please kindly understand that e-gift cards are not redeemable for cash or credit.
Was this answer helpful? 0 0
A: We accept Paypal, ChildAngle e-gift card and credit/debit cards (Visa, MasterCard, American Express, Apple Pay, Google Pay). We do not accept cash, checks and money orders.
Was this answer helpful? 1 0

A: Don't have a Paypal account and would like to pay with credit card, please just read on: 

Step 1. Hit on add to cart or "Buy now" button;

Step 2. You will be asked to fill in detailed contact informations such as email address, shipping country, first name, last name, shipping address and phone number. After that, hit on "Continue to Shipping Infos";

Step 3. In the next interface, choose "Free Shipping" or "Express Shipping" based on when you would love your package to arrive; Both shipping methods allows you to track the shipping status during the transit;

Step 4. Hit on "Choose Payment Methods" to enter next step. In this page, you can enter coupon codes if there's any. You can also choose whether to tip us or skip that. Scroll down and choose the billing address and then "Complete Order";

Step 5. You will now be redirected to Paypal.com to make the payment. If you don't have a Paypal account, don't worry! You can pay with credit card without an account. Scroll down and you will see an option "Pay with Debit or Credit Card";

Was this answer helpful? 1 0
A: We don’t collect sales tax from our customers. Sales tax is included so the price you see in the total order amount is the final price you need to pay. But ChildAngle reserves the right to collect sales tax in the future.
Was this answer helpful? 1 0
A: Recheck to see if all the required information are filled and the payment method you choose has adequate balance remained. If it still fails, we may need further information for our security check.
Was this answer helpful? 0 0
A: Most declined transactions are the result of some information such as billing address, credit card number, expiration date, CVV number being entered incorrectly. Please recheck and try again. If the bank that issued your credit card was unable to authorize the charge. Please contact the issuing back directly for specific information.
Was this answer helpful? 0 0
A: Once we receive your order, we authorize your credit card for the order amount by placing a pending authorization on your credit card. However, your credit card won’t be charged unless the order is shipped. This is a normal bank practice when handling credit card transactions to verify your account and make sure there are sufficient funds in your account.
Was this answer helpful? 0 0
A: Browse the cute children’s swimsuits and toys available on our website. Add the items you love into cart. Then, click on “PROCEED TO CHECKOUT” and complete the payment.
Was this answer helpful? 0 0
A: During peak order periods, there may be delays to the item availability on our website. That may result in an item you successfully ordered canceled due to being out of stock. If you still want the item, you can sign up our account and stay tuned with our latest arrival and back to stock list.
Was this answer helpful? 0 0
A: Regularly, all standard orders will be proceed within 2 business days of payment verification. Please kindly understand that during holiday rush and large sales events, there may be a slight delay in processing time. Though, we attach great importance to your order with us and will process your order ASAP.
Was this answer helpful? 1 0
A: No worries. We will send your invoice once you successfully placed an order with us. You can use it as a proof of purchase or print it if needed.
Was this answer helpful? 1 0

A: There are regularly 5 order statuses on your order

Processing: That means we’ve received your order and packages are being prepared.

Partially shipped: Your order will be shipped in multiple packages without an extra shipping charge. And one or more items have been shipped.

Shipped: All of the items within your order have been shipped.

Returned: All of the items within your order have been delivered and one or more items were returned.

Cancelled: All of the items within your order were canceled.

Was this answer helpful? 1 0
A: That depends. If you are want to change something or cancel your order, please contact us ASAP. We will check whether the order is been processed and shipped. If your parcel has not been shipped yet, you can do the modification that you want.
Was this answer helpful? 0 0
A: After you placing an order with us, need to verify your payment before shipping the parcel. Sometimes, payment declines because of lack of personal information or the remain credit of your payment method failed. Regularly, we will contact your via email to reconfirm the order and payment. If we haven’t hear from you for several business days. We will consider it an abandon order and cancel it. If you are having any issue while placing an order, please feel free to let us know.
Was this answer helpful? 0 0
A: Once your ordered is successfully placed, an order confirmation email will be automatically sent. And the shipping status of your parcel will be also notified via email. If you don’t receive the order confirmation in your inbox, please check your spam or junk folders; Another method to get your latest order status is to visit our Order Status page and enter your order email address as well as order number to check the latest order status. If this cannot solve your question, please feel free to contact us.
Was this answer helpful? 1 0
A: To encourage our customers to leave their comments (good or bad) about the items they received from us, we pick some of the excellent product reviews our customers left. And will reward you with certain discount for next order. If you recently ordered from us and have something to say, please leave your product review here: Product review.
Was this answer helpful? 0 0

A: To submit a product review is as simple as a piece of cake. 

Step 1. Find the product that you want to review and scroll down to the review section. Hit on “WRITE A REVIEW” as shown below.
Step 2. Fill in the score, title, review and choose your social account or email. Finally, hit on the “POST” button to get the product review submitted.

Once your product review is selected by us, the discount code will be sent via the email you left with us when placing the order. (Tip: A review with photos will have a better chance to be selected.)

Was this answer helpful? 0 0
A: If you’ve got something on your mind, we are so willing to hear about it. Your ideas may help us get better as a company. Please contact us via email (support@childangle.com) to leave your feedback and idea. We will reply you before long.
Was this answer helpful? 0 0
A: While we don’t have any retail local store and aren’t able to allow customers to visit our warehouse and pick up your orders, the great news is that even with our standard shipping, shipping to NY, NJ, CT and PA will arrive lightning-quick - usually within just a few business days.
Was this answer helpful? 0 0
A: In-stock merchandise typically leaves our warehouse within 2 business days from the time we process your completed order. Depending on the time of year, some orders ship within a couple of hours. Once your items are shipped, you will receive an order confirmation and tracking number from us via email. From that point, you can track your package until it’s delivered.
Was this answer helpful? 0 0
A: If there are multiple items located from different warehouses, it is likely that we will separate your order into multiple shipments. So, the parcels might arrive on different dates in separate packages.
Was this answer helpful? 0 0
A: If the package is deemed undeliverable by the courier, the parcel will be returned back to the original shipper. Some common reasons why the parcel is marked return to sender are a typo in the address, inputting the wrong zip code or leaving off an apartment or suite number. If this is happening, please contact our customer service so that we can reship your parcel.
Was this answer helpful? 0 0
A: We currently only ship within the US but we will consider making international shipping available in the future.
Was this answer helpful? 0 0
A: Regularly, when your order is ready for delivery, you will get an email and text messages notification. If you don’t receive the parcel, please check your porch, lobby, mailroom or check with your neighbor. If it still don’t show up, please feel free to contact us and we will sort it out for you.
Was this answer helpful? 0 0
A: Once your items are successfully shipped, we will email you the tracking number. You can see the latest shipping status. However, it generally takes several hours before the carrier collects your parcel. That is the reason why you don’t get a clue where your parcel is at the very beginning. You can try it later. Please kindly understand that orders packed on weekend will have more delays than business days to post the latest shipping status.
Was this answer helpful? 0 0
A: On busy season like New Year’s Day, Easter, Forth of July, Thanksgiving Day, Halloween and Christmas, the logistic gets really busy and your parcel might arrive a little bit later then usual. If it is the gift for your children on a special day, please allow sufficient time for the busy logistic.
Was this answer helpful? 0 0
A: As long as you place one single order shipping to one address, you will not be charged extra shipping for a split order.
Was this answer helpful? 0 0
A: Orders will be processed and shipped within 2 business days. You can expect it to arrive within a week. Order status will be sent via email to keep you posted.
Was this answer helpful? 0 0
A: ChildAngle ships Monday - Friday and packages are delivered between 8:00 A.M. - 8:00 P.M. Monday - Saturday. So, if you place the order late Friday after or on weekend, please kindly understand that your order will not be processed before the coming Monday, please allow 1-2 business days for the order to be processed.
Was this answer helpful? 0 0
A: This is not frequently happen but if you are encountering an incomplete shipment, please report it to us immediately with your order number. We apologize for any inconvenience this may have caused. Once we receive your feedback, we will check the status of your missing items with the transit company and come back to you ASAP.
Was this answer helpful? 0 0
A: You will receive a delivery notification as well as the contact information of the courier. You can contact the courier to rearrange the delivery time.
Was this answer helpful? 0 0
A: Delivery dates are estimates based on ideal conditions. However, it may have a little bit delays especially on peak sales events. If you don’t receive your parcel on that exact date, don’t sweat it, your parcel is on its way.
Was this answer helpful? 0 0
A: As long as you keep your account signed in, your reward points balance will be listed in the reward section. You can check the detail info in the “MY REWARDS” section.
Was this answer helpful? 0 0
A: You will get your points ready once you complete the reward promotion.
Was this answer helpful? 0 0
A: When you refund an item, you lose the associated credit.
Was this answer helpful? 0 0
A: No, your points will never expire.
Was this answer helpful? 0 0
A: Choose the second option and you will see the campaigns listed. Choose the one you want to complete. After completing, the new points you earn will be added to your balance. Please be sure to check back often because we will add new great ways to earn points from time to time.
Was this answer helpful? 0 0
A: We focus on customer reviews very much. So, we will give an attractive discount as a reward for submitting a customer review on our website. Contact if you are interested in reviewing.
Was this answer helpful? 0 0
A: Simply click on “GET REWARDS” and choose the reward option as you wish. After that, in the pop up interface, hit on “Redeem” to exchange points for order discount.
Was this answer helpful? 0 0
A: We encourage our customers to join our rewards program. Just click on “EARN REWARDS” from the bottom right button and click on “Create Account” to get an account. Once you successfully get an account with us, you can join our rewards program and get 100 points for creating the account.
Was this answer helpful? 0 0
A: Please check if the offer was sent to Spam or Junk folder; check for typos in your friends’ email (That sometimes happen when entering email address); Make sure if your friend has shopped with us before? If so, they do not quality for our referral rewards. If none of these possibility is not helping, please feel free to contact us.
Was this answer helpful? 0 0
A: Make sure the item condition is as described originally. Then, you can contact our customer service for an exchange or refund with your order number, the item and the reason for the exchange. After we reconfirmed the status, we will give you a return address for you to ship the items back.
Was this answer helpful? 0 0
A: We are sorry for the inconvenience it has caused. Please feel free to contact support#childangle.com and we will process an exchange for you.
Was this answer helpful? 0 0

A: Please kindly check our return policy before shipping your items.

1). Return items should be purchased from ChildAngle.com;
2). Return claim should be submitted within 30 days of delivery;
3). Order number and reason for return is needed when submitting a return claim;
4). Items should be in new and unused condition with tags attached and original packaging included;
5). Return shipping fee is covered by ChildAngle if you receive a defective or wrong item;

Was this answer helpful? 0 0
A: Sometimes, some of ChildAngle products will be dispatched from different warehouses from the world. If you want to return multiple items that come in different pacakge, we highly recommend that you contact our customer service first and separate them into different parcel and then add one return label for each. So as to make sure return orders are processed quickly and correctly.
Was this answer helpful? 0 0
A: As long as the items you receive is wrong color/style or defective, your standard shipping fee will be refunded once we received the returned item.
Was this answer helpful? 0 0
A: We will process exchanges and issue refunds as soon as we receive the returned item from you. Once everything is confirmed, refund will be issued and you will receive the refund right away on Paypal and about 1 working day on credit card (This depends on your card issuer). When can I expect my refund after I make a return?
Was this answer helpful? 0 0
A: Any returned item that is beyond the standard of the return policy will not be covered by our warranty. We remain the right to dispose or refuse the return item in receiving. Please contact us before shipping your return if you would love to return your item.
Was this answer helpful? 0 0
A: Most returns are proceed within 3-5 business days after we receive the returned item in our warehouse.
Was this answer helpful? 0 0
A: If it is possible, please use the original box and packing papers we shipped to you to make sure the item is not damaged during return shipping. However, if the original package was damaged during shipping, please put the item into an appropriate-sized shipping box.
Was this answer helpful? 0 0
A: We want you to be 100% satisfied with your order. Any ChildAngle product with a quality defect can be returned to a store for an exchange or full refund.
Was this answer helpful? 0 0

A: For any reason you are not satisfied with your selection, you can follow the steps below to claim a return:

1). Contact us with your order email, order ID and reason to return.
2). After your return claim been approved, we will send you the return address for you to ship the items back. (Items should be in unused and pristine condition with tags attached and have all original packaging included. )
3). Once the returned items received by us, we will move on to the next process to dispatch your exchange or issue the refund. We will keep you posted if any status update.

Was this answer helpful? 0 0